Return and Refund Conditions

At E-Carpet, we are committed to providing high quality products to our customers. If for any reason you are not completely satisfied with your purchase, here are our return and refund policies.

1. Return Policy You may return your E-Carpet rug within 30 days of receipt for a full refund, provided the product is in its original condition, unused and in its original packaging.

2. Return Process To initiate a return, please contact us at [Email Address]. Provide your order number and explain the reason for your return. We will then provide you with detailed instructions on how to complete the return.

3. Return Costs Return costs are the responsibility of the customer. We recommend using a trackable delivery service, as we are not responsible for packages lost or damaged during return.

4. Product Condition for Return The product must be returned in its original, unused condition. Returned products that are damaged, dirty or appear used will not be accepted for a refund.

5. Refunds Once we have received and inspected the returned product, we will notify you whether your refund has been approved or rejected. If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

6. Damaged or Defective Items If you receive a damaged or defective product, please contact us immediately for a replacement or refund.

7. Promotional Items Only regular priced items can be refunded. Promotional items are not eligible for a refund.

8. Contact For any questions regarding our returns and refund policy, do not hesitate to contact us at [Email Address].